Refund policy

FREEFALL STUDIO 3D CREATIONS, LLC
Return and Refund Policy:
Effective Date: September 16, 2026
All sales are final. Freefall Studio 3D Creations, LLC (“Freefall Studio,” “we,” “us,” or “our”) does not accept returns and does not issue refunds except when a product arrives damaged. By placing an order you acknowledge that our parts are custom-made, that visible print lines are a normal result of 3D printing, and that print lines are not damage.

1. 
   1. No Returns or Refunds Except for Damage
   We do not take items back because you changed your mind, no longer need the part, ordered the wrong size or file, dislike the look of a successful print, or found a cheaper option elsewhere. Custom printed parts cannot be resold. The only basis for a reprint or refund is damage as defined in Section 3.
2.  Print Lines Are Normal
   Layer lines, print lines, layer stepping, slight surface texture, and similar marks left by the printing process are expected on every part. They are not defects and they are not damage. We will not reprint, sand, credit, or refund a part because print lines are visible. This applies to all processes we offer, including filament, resin, and any other additive method. Color shading between layers, minor first-layer texture, and support-contact marks consistent with the process are likewise normal and are not grounds for a claim.
   3. What Counts as Damage:
   “Damaged” means the part is broken, cracked, crushed, snapped, or otherwise physically destroyed so that it cannot be used, and that condition existed when you received it. Examples: • The part arrived in pieces or with a clean break or crush from shipping. • The package was clearly impacted in transit and the part inside is fractured or deformed from that impact. • A complete print collapse or shattered part that left our facility in that condition. Damage does not include print lines, layer lines, surface texture, ordinary warping within a usable part,
   color variation inherent to the material, support scars, or any cosmetic trait of 3D printing.
   4. How to Report Damage:
   Inspect the package when it arrives. Report damage within seven (7) calendar days of delivery. Email us from the address on the order and include:
   • Order number.
   • Photos of the outer box, inner packing, and the damaged part.
   • A short description of the break or crush.